Currently the Emergency Communications 9-1-1 Center has 13 Call Taker, 9 Radio Dispatch and 3 Supervisory console positions. Every console position is configured identically to enable access and utilization of a diverse selection of emergency software applications, including a Computer Aided Dispatch (CAD), the NAED Medical Priority Dispatch System/ProQA and a digital recording system for instant call retrieval. ¬†
The radio dispatch and supervisory consoles are also equipped with a fully integrated radio system, as well as having authorized access to the Criminal Justice Information System (CJIS).
Call Taker¬†-¬†Answers incoming emergency and non emergency voice and Telecommunication Device for the Deaf (TDD) calls from the public through Fulton County's 9-1-1 Public Safety System. The¬†Call Taker¬† determines¬†the nature of the call and correct signal and/or code, assigning priority to the call while¬†simultaneously entering information into¬†a Computer Aided Dispatch (CAD) System.¬†The¬†Call Taker¬† provides lifesaving¬†and pre-arrival instructions to callers in emergency medical situations and remains¬†on the line¬†with the caller/patient¬†to monitor the¬†patients' medical status¬†while¬†responders are en route.¬†
Radio Dispatcher- Dispatches the appropriate agency (e.g., Police, Fire, and/or Emergency Medical Services), to the incident location through use of¬†a radio and Computer Aided Dispatch (CAD) System;¬†and coordinates multi-unit, multi-jurisdictional response calls. The radio dispatcher maintains¬†constant awareness of available response units, in order to dispatch calls appropriately and efficiently.
The¬†Radio Dispatcher also maintains contact with response units to provide information and instructions regarding emergencies, and assists in the coordination of an accurate response. Additional duties include¬†computer entry and retrieval of data housed within the Georgia Crime Information Center (G.C.I.C.) and the National Crime Information Center (N.C.I.C) and¬†assisting¬†the public with information related to Police, Fire and Emergency Medical Service activity.
Supervisor - Supervises assigned staff, establishes workloads, and evaluates employee performance. The Supervisor monitors 9-1-1 call requests for quality control and responds to citizen requests. The Supervisor also receives emergency aid calls from the public for Police, Fire, Emergency Medical Services, and the¬†Sheriff and Marshall's Departments of the Fulton County Government.
Division Manager - Manages the daily¬†operations of the 9-1-1 Center. The Division Manager coordinates the receipt, dispatch and completion of emergency aid requests, including ensuring accurate and timely processing of 9-1-1 call requests. The¬†Division Manager¬†monitors¬†Call Taker, Radio Dispatcher and Supervisor¬†activities for quality assurance and accuracy in handling emergency calls;¬†evaluates and¬†identifies operational and technical needs of assigned staff,¬†makes recommendations for development and/or performance enhancements and the¬†delivery of training to¬†staff.