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Overview Â
Currently the Emergency Communications 9-1-1 Center has 13 Call Taker, 9 Radio Dispatch and 3 Supervisory console positions. Every console position is configured identically to enable access and utilization of a diverse selection of emergency software applications, including a Computer Aided Dispatch (CAD), the NAED Medical Priority Dispatch System/ProQA and a digital recording system for instant call retrieval. Â
The radio dispatch and supervisory consoles are also equipped with a fully integrated radio system, as well as having authorized access to the Criminal Justice Information System (CJIS).
Call Taker - Answers incoming emergency and non emergency voice and Telecommunication Device for the Deaf (TDD) calls from the public through Fulton County's 9-1-1 Public Safety System. The Call Taker determines the nature of the call and correct signal and/or code, assigning priority to the call while simultaneously entering information into a Computer Aided Dispatch (CAD) System. The Call Taker provides lifesaving and pre-arrival instructions to callers in emergency medical situations and remains on the line with the caller/patient to monitor the patients' medical status while responders are en route.Â
Radio Dispatcher- Dispatches the appropriate agency (e.g., Police, Fire, and/or Emergency Medical Services), to the incident location through use of a radio and Computer Aided Dispatch (CAD) System; and coordinates multi-unit, multi-jurisdictional response calls. The radio dispatcher maintains constant awareness of available response units, in order to dispatch calls appropriately and efficiently.
The Radio Dispatcher also maintains contact with response units to provide information and instructions regarding emergencies, and assists in the coordination of an accurate response. Additional duties include computer entry and retrieval of data housed within the Georgia Crime Information Center (G.C.I.C.) and the National Crime Information Center (N.C.I.C) and assisting the public with information related to Police, Fire and Emergency Medical Service activity.
Supervisor - Supervises assigned staff, establishes workloads, and evaluates employee performance. The Supervisor monitors 9-1-1 call requests for quality control and responds to citizen requests. The Supervisor also receives emergency aid calls from the public for Police, Fire, Emergency Medical Services, and the Sheriff and Marshall's Departments of the Fulton County Government.
Division Manager - Manages the daily operations of the 9-1-1 Center. The Division Manager coordinates the receipt, dispatch and completion of emergency aid requests, including ensuring accurate and timely processing of 9-1-1 call requests. The Division Manager monitors Call Taker, Radio Dispatcher and Supervisor activities for quality assurance and accuracy in handling emergency calls; evaluates and identifies operational and technical needs of assigned staff, makes recommendations for development and/or performance enhancements and the delivery of training to staff.
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Operations
