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Senior Transportation and Services Survey Results

The Fulton County Housing and Human Services Department, Office of Aging conducted a transportation services Multipurpose Center Survey to assess the satisfaction of users regarding performance and services.   Based on the direction of the Fulton County Board of Commissioners, the external evaluation was conducted by The Kennesaw State University A.L. Burruss Institute of Public Service and Research in December 2012.

The purpose of the transportation survey was to determine how many seniors used the services as a primary method of presentation, types of trips services were used for, as well as the level of customer satisfaction with the services provided. The purpose of the Multipurpose center surveys was to determine which centers were used most by seniors, as well as to determine satisfaction levels with different aspects of the centers.  Questions asked to determine user satisfaction included topicsj such as the staff, activities, programs, special events, cleanliness, space, safety, hours of operation and quality of food service.

Paper-and-pencil mail surveys were constructed by the Burruss Institute in conjunction with Office of Aging staff.  Random samples were drawn from the population of participants who had registered with each of the services (multipurpose centers (12,226), MV Transportation (4,432), and DARTS (2,528)). Six-thousand (6,000) surveys were mailed to seniors who attend Multipurpose Centers; 1,000 surveys were mailed to seniors who use Dial-A-Ride Transportation System (DARTS) services; and 1,000 surveys were mailed to seniors who use MV Transportation services. A pre-addressed postage paid return envelope was enclosed for ease in responding.

Three hundred and three (303) DARTS surveys were returned completed for a response rate of 30%. Two hundred thirty-two (232) MV Transportation surveys were returned for a response rate of 23%. The multipurpose center survey was returned completed by 2,163 respondents for a response rate of 36%, which far exceeded the average response rate of 10%.

Board Presentation

The Office Of Aging offers the following continuum of services and programs for seniors who reside in Fulton County through partnerships and contracts with community based organizations in conjunction with the Older Americans Act Program.

For more information contact the STARline at (404) 613-6000

Care Giver Support  Program STARline & Information and Assistance
Case Management Dial-A-Ride Transportation for Seniors
Adult Day Care Home Delivered Meals
Homemaker Services/Respite Program Neighborhood Senior Center
Nutrition Program and Services Volunteer Services
Senior Multipurpose Facilities Advocacy


Dorothy C. Benson Senior Multipurpose 6500 Vernon Woods Drive
Sandy Springs, GA 30328
(404) 613-4900
(404) 843-6649 fax
H.J.C. Bowden Senior Multipurpose 2885 Church Street
East Point, GA 30344
(404) 762-4821
(404) 332-0430 fax
Harriett G. Darnell Senior Multipurpose 677 Fairburn Road, NW
Atlanta, GA 30331
(404) 613-8580
(404) 505-3866 fax
Helene S. Mills Senior Multipurpose 515 John Wesley Dobbs Ave., SE
Atlanta, GA 30312
(404) 523-3353
(404) 893-0765 fax




Auburn Neighborhood Senior Center 300 Edgewood, NE
Atlanta, GA 30312
(404) 224-3140
(404) 224-3142 fax
Bethlehem Neighborhood Senior Center 87 Thayer Street, SE
Atlanta, GA 30315
(404) 577-6017
(404) 223-3142 fax
Camp Truitt Neighborhood Senior Center 4320 Herschel Road
College Park, GA 30337
(404) 762-4802
(404) 762-4804 fax
Crabapple Neighborhood Senior Center 12624 Broadwell Road
Alpharetta, GA 30004
(770) 751-9397 fax
Dogwood Neighborhood Senior Center 1953 Bankhead Highway
Atlanta, GA 30318
(404) 792-4964
(404) 792-4965 fax
Hapeville Neighborhood Senior Center 527 King Arnold Street
Hapeville, GA 30354
(404) 762-3660
(404) 762-3656 fax
New Beginnings Neighborhood Senior Center 66 Brooks Street
Fairburn, GA 30296
(404) 612-8984
(404) 893-6694 fax
New Horizons Neighborhood Senior Center 745 Orr Street, NW
Atlanta, GA 30314
(404) 730-7100
(404) 730-4487 fax
Northside Shepherd Neighborhood Senior Center 1705 Commerce Drive, NW
Atlanta, GA 30318
(404) 352-9303
(404) 352-0595 fax
Palmetto Neighborhood Senior Center 510 Turner Avenue
Palmetto, GA 30268
(770) 463-4990
(770) 463-6285 fax
Quality Living Services Senior Center P. O. Box 311045
Atlanta, GA 31131
(404) 699-1686
(404) 505-5788 fax
Roswell Neighborhood Senior Center 1250 Warsaw Road
Roswell, GA 30076
(770) 640-1583
(770) 993-0837 fax
Sandy Springs Neighborhood Senior Center 6500 Vernon Woods Drive
Sandy Springs, GA 30328
(404) 705-4904
(404) 843-7359 fax
Southeast Neighborhood Senior Center 1650 Newtown Circle, SE
Atlanta, GA 30315
(404) 624-0641   
(404) 624-0645 fax
St. Paul Golden Age Center
(Tuesday & Thursday Only)
501 Grant Street, NE
Atlanta, GA 30312
(404) 624-0641   
(404) 624-0645 fax

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