Fulton County System Outage Update January 30 2024

Fulton County System Outage Update - January 30 2024

January 30, 2024

As reported earlier this week, Fulton County has experienced a major system outage resulting from a cybersecurity incident. This incident has been reported to law enforcement and is under active investigation.

Fulton County departments and agencies are continuing operations, but many major technology systems affecting service to the public and internal operations are still unavailable.

Following is a summary of service updates:

  • Phone lines are down at most Fulton County offices. For alternate phone numbers and emails, please visit www.fultoncountyga.gov or contact customerservice@fultoncountyga.gov
  • The Fulton County justice system has been affected by the widespread outage. Justice agencies are collaborating to use backup processes to continue first appearance hearings and all other scheduled court hearings. Some other court transactions are unavailable at this time, including e-filing and access to online records. The Fulton County Sheriff’s Office is currently relying on backup (paper) processes for detainee processing.
  • The Fulton County Tax Commissioner Office in downtown Atlanta will reopen on Wednesday, January 31. All offices will now be able to process all motor vehicle-related transactions. Property tax transactions are still unavailable. The Georgia Department of Revenue has approved a “holiday” for Fulton County customers who were not able to process their motor vehicle permits during this outage.
  • Offices of the Superior and Magistrate Clerk at the North Fulton and South Fulton Service Centers have reopened to customers for notary commission and passport application services. It is recommended that customers visit the Clerk’s website to make an appointment.
  • Fulton County Probate Court offices are now able to issue marriage licenses and firearms permit renewals. New firearms permits and marriage certificates are unavailable at this time.
  • Hearings of the Boards of Equalization scheduled through Monday, February 5 have been postponed and will be rescheduled for a future time.
  • Online property records of the Fulton County Board of Assessors are unavailable due to this outage, and no property related transactions may be processed at this time.
  • The Fulton County Library System’s online catalog and platforms are available. Public computers at Fulton County libraries are unavailable at this time.
  • Fulton County water service is unaffected by the outage, but billing and payment services are offline at this time.
  • Fulton County’s 911 system is operational for all members of the public served by the center.
  • Fulton County Police Department is unable to issue Police Reports at this time.
  • Fulton County Elections offices are temporarily closed. Logic and Accuracy testing is continuing at the Fulton County Elections Hub.
  • Fulton County Senior Centers are all operational.
  • Services of the Department of Behavioral Health & Developmental Disabilities are operational.

There is no evidence at this time that Personally Identifiable Information (PII) has been exposed during this incident. However, the investigation is ongoing and is being examined carefully.

Fulton County personnel are working around the clock to restore services safely. Fulton County will continue to provide updates throughout this response.