Water Leak Adjustment Request

Water

Water leak adjustment

Water Leak Adjustment Request

Adjustments to water and sewer accounts are available upon qualification for leaks classified as non-routine and not preventable by proper maintenance. Once the leak repair has been completed, a Leak Adjustment Request Form along with the appropriate repair statement must be submitted for an adjustment to be considered. A copy of a plumber or contractors repair bill must accompany the adjustment request. If you repaired the leak yourself, a copy of the receipt for materials purchased must accompany the request.

The form is not a guarantee that a credit will be applied to your bill. If a credit is issued, it will be reflected on your next bill. In most cases, an adjustment credit will only reduce and not eliminate an entire bill. You will be responsible for any remaining amounts. You will be notified if the request cannot be granted or if additional information is needed. Your request can be submitted via:

Or at the locations below:


locations

north location

south location

Water Leak adjustment

faqs

i had a water leak, can i get my bill adjusted?

Adjustments to water and sewer accounts for leaks, that are classified as non-routine and are not preventable by proper maintenance, are available upon qualification. Once the leak repair has been completed, a Leak Adjustment Request Form along with the appropriate repair statement must be submitted for an adjustment to be considered. For more information and to submit your request, please visit this website.

how do i check for water leaks?

The best way to determine if you have a leak in your plumbing system is by first checking your water meter. If you do not know where your meter is located you can call the Water and Sewer Billing and Collections Customer Service at 404-612-6830 to get your meter location.

Make sure no water is being used inside or outside of your house.

Locate your water meter and check the leak indicator to see if it is moving. Depending on the brand of your meter, the leak indicator could be a small triangular shaped dial that rotates when water is flowing through the meter. If the dial is moving, chances are, you have a leak.

Or, you can also take a meter reading and wait 1 or 2 hours and take another meter reading (make sure no water is used during this time). If the reading has changed, you have a leak.

After you have determined that you have a leak, the next step is to determine if the leak is inside or outside of your house.

Locate your home's main shut off valve and shut off the water at the valve. Typically, you will find the shut off valve in the basement or garage directly behind an outdoor faucet, or outside below an outdoor faucet.

Again, check the leak indicator for movement or use the meter reading method, making sure not to use any water during this period. If the leak indicator stops moving or there is no change in the meter readings, then you have a leak inside of the house. If the leak indicator continues to move or there is a change in the meter readings, then the leak is outside between the meter and the house.

If you are unable to locate the leak, you may need to call a plumber. For more information, please visit this Fulton County website.