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Rental Assistance
cOVID-19 Emergency Rental Assistance
IMPORTANT UPDATE - November 14, 2022
The Fulton County Emergency Rental Assistance Call Center at 855-776-7912 has closed. To check the status of your application, please log in to your application portal. It is imperative that you respond to any outstanding task(s) or requests for information from your case manager as this information is required to continue the processing of your application. If you have specific questions regarding your application, please contact your case manager using the direct phone number or email address they have provided to you. Applications and payments are processed daily. Please allow at least 7-10 business days for delivery. Applicants are required to remain in the property where they received assistance for all months covered by the program. You may call 855-776-7912 to hear a recording of this message.
IMPORTANT UPDATE - November 2, 2022
The Fulton County Emergency Rental Assistance Call Center at 855-776-7912 will close permanently on Friday, November 11 at 2 p.m. Please log into your application portal to check your application status and respond to any outstanding tasks required to continue processing your application.
IMPORTANT UPDATE - October 14, 2022
The Fulton County Emergency Rental Assistance Program will email tenants and landlords providing program updates from the email address info@pnfceraprogram.com. This is not spam and is a formal communication from the program. Please note this email address does not receive incoming emails. Please refer to the email message for any next steps.
IMPORTANT UPDATE - October 5, 2022
Beginning Monday, October 10, the Fulton County Emergency Rental Assistance Program call center's new hours will be Monday - Friday, 10 a.m. - 2 p.m. EST.
IMPORTANT UPDATE - SEPTEMBER 16, 2022
For an update on your application, please check the online portal and to communicate with your application reviewer. If you still need to speak with a representative, please call back Monday – Friday, from 9 a.m. – 3 p.m. EST, when the call center is open.
IMPORTANT UPDATE - AUGUST 16, 2022:
Fulton County’s Emergency Rental Assistance Program application period is now closed.
Tenants who submitted applications by 11:59 p.m. on August 15, 2022 may submit additional documentation as requested by their case manager. Landlords may click here to submit applications associated with tenant applications that were submitted by August 15, 2022 at 11:59 p.m. No new applications or additional funding requests submitted by tenants or landlords will be considered after 11:59 p.m. on August 15, 2022.
Residents may also apply for Emergency Rental Assistance through the state of Georgia at https://georgiarentalassistance.ga.gov/.
Eligible Fulton County residents living outside the City of Atlanta can apply for emergency assistance for rent and utilities (water, gas, power) resulting from the COVID-19 pandemic.
Residents must meet eligibility requirements established by the federal government, including:
• One or more individuals within the household have qualified for unemployment benefits or experienced a reduction in household income, incurred significant costs, or experienced other financial hardship due, directly or indirectly, to the COVID-19 outbreak;
• One or more individuals within the household can demonstrate a risk of experiencing homelessness or housing instability; and
• The household’s income is at or below 80% of the area median income.
• One or more individuals within the household can demonstrate a risk of experiencing homelessness or housing instability; and
• The household’s income is at or below 80% of the area median income.
Households affected by unemployment for 90 days or more, households with incomes at or below 50% AMI, and households with documented eviction will be prioritized.
By applying for the Fulton County Emergency Rental Assistance Program, you may be evaluated under the guidelines of Emergency Rental Assistance Program I (ERAP I) or Emergency Rental Assistance Program II (ERAP II) based on the time your application is processed and the funds available under either ERAP Program at that time.
View Report on Emergency Rent & Utility Assistance Applications
Residents may submit their applications online. Documents may be uploaded directly within the application. Review the application checklist.
For assistance, you can call 855-776-7912 to speak to a live agent. Representatives are available Monday through Friday, 9 a.m. - 3 p.m.
To Report Fraud, Waste, and Abuse
All Fulton County employees and contractor employees have a responsibility to report waste, fraud and abuse within the agency. The public is also invited to share such concerns.
If you suspect fraud, waste, or abuse, please call 404-612-8071.
